Loading Events
  • This event has passed.

Investigating Burnout as a mediator between Organisational Citizenship and Counterproductive Workplace Behaviours among Frontline Employees.

February 5, 2020 @ 1:00 pm - 2:00 pm

Speaker(s): Dr Elaine Wallace

Affiliation: Performance Management

Organised by: Whitaker Institute for Innovation and Societal Change, NUI Galway

Event Navigation

Consistently high frontline employee (FLE) performance is central to the sustainable performance of the service firm. Discretionary extra-role performance, called organisational citizenship behaviour (OCB), helps in the smooth functioning of the service organisation. By contrast, counterproductive workplace behaviour (CWB) detracts from service performance. This study draws on data from 805 FLEs, working across a range of service sectors, to understand a condition under which employees engage in both OCB and CWB at the same time. Specifically, we investigated the relationship between these behaviors in the presence of burnout. Drawing upon Conservation of Resources theory, we evaluated how this relationship is influenced by the presence of affective commitment and self-esteem as ‘resources’, and continuance commitment as a stressor. We also examined the moderating role of gender. The results expose a dark side to OCB. The study also advocates that service managers seeking sustainable service performance should devote resources towards supporting FLEs who, in addition to their service roles, assist other co-workers through OCB.

This is one of a series of seminars in the Whitaker Ideas Forum. Elaine will be representing the Performance Management research cluster.







The Whitaker Ideas Forum is a weekly seminar, running Wednesday’s throughout the semester from 1:00pm-2:00pm in CA110. It provides the opportunity for members of the Institute to showcase their research. The result are presentations that highlight the diversity of the research being undertaken, while allowing for an opportunity to engage in discussions and, sometimes, collaboration with attendees. Below, you will find a list of this semester’s seminars, please click the title for more information on that seminar.

Date Presenter Seminar Topic


Research Cluster

22 January Professor Kate Kenny Whistleblowing Persistence: A struggle for recognition Work, Organizations and Society
29 January Dr Eoin Daly Legislating against minority governments: Ireland’s “money message” procedure as an instrument of executive dominance Conflict, Humanitarianism and Security
05 February Dr Elaine Wallace Investigating Burnout as a mediator between Organisational Citizenship and Counterproductive Workplace Behaviours among Frontline Employees. Performance Management
12 February Visiting Professor Juan Miguel Rey Pino Social marketing for the public good: lessons and practical examples from Pracademia in Spain and Latin America. Applied Systems Thinking
19 February Dr Deirdre Curran Spreading Hospitality Inwards: An empirical investigation of worker treatment in the Hospitality Sector in Ireland. Work, Organizations and Society
26 February Dr Kevin O’Sullivan Aidland in South Asia: Humanitarian Crisis in Bangladesh and the Contours of the Global Aid Industry in the 1970s Conflict, Humanitarianism and Security
04 March A conversation with Professor Breda Sweeney
11 March Dr John Cullinan Is Mammography Screening an Effective Public Health Intervention? Evidence from a Natural Experiment Population and Migration
18 March Conversations with our Professors TBA
25 March Dr Alison Herbert How does place influence the ageing and quality of life of older women in Connemara and rural Sweden? Gender and Public Policy
01 April Visiting Professor Bernie Carlson TBA Innovation and Structural Change