Whitaker Institute member Dr Deirdre Curran, of the Work, Organizations and Society cluster, has co-authored a new article for RTÉ Brainstorm. The piece looked at the role of apology in the resolution of a conflict, and the factors which determine its effectiveness.
Analysis: We are not taught that we should apologise nor are we taught how to apologise
By Deirdre Curran, NUI Galway and Alec Coakley, Mediators’ Institute of Ireland
In recent weeks, we have seen a British prime minister apologise for breaches of Covid regulations. We also heard one of his predecessors reflect on the apology he offered in 2010 for Bloody Sunday.
Two individuals. Two apologies. Yet how to they compare, and what criteria might we use to compare them?
An apology is a critical incident of human communication. It has the power to mend relationships, to heal, to restore and also the power to add insult to injury and lead to further destruction. Each one of us face times in our lives when we ought to apologise. It presents an individual, organisational and global challenge. Continue reading…
