BA, BBS, hDip, MBS, PhD

Contact Details

Research Fellow
School of Business & Economics
NUI Galway

T: -


Noel Carroll is a Research Fellow with Lero – the Irish Software Research Centre at at the National University of Ireland, Galway. He received his PhD from the University of Limerick in 2012.

His current research interests focus on software development practices. Once businesses have started collecting and combining all kinds of data, the next elusive step is to extract value from it. Data may hold tremendous amounts of potential value, but not an ounce of value can be created unless insights are uncovered and translated into actions or business outcomes. This is especially true in software engineering as we attempt to examine software flow. My research largely examines techniques that stem from lean thinking. Lean thinking advocates any activity that does not directly add value to the finish product is considered as waste – placing emphasis on the value from the perspective of users and the overall business value. Different forms of waste can straightforwardly be detected in the manufacturing domain by observing the physical or tangible production flow. However, this is not the case in the software domain. Waste in software development is intangible, thus restraining the overall progress. For example, user stories that are created far in advance of coding will quickly become out-dated. To solve this issue, extra processes are generated to repeat this process, which creates waste.

Reducing waste is critical to improve the overall team or organisational processes. However, identifying waste remains a core challenge for managers – especially where intangible assets are core, such as within a software context. By focusing on software flow rather than waste elimination to provide better catalyst for continuous improvement. Software flow is focused on managing a continuous value stream without any stoppage, scraps or backflows – all of which is key to manage software process diversity across organisation. Indeed, software flow is considered as a key concept for continuous software engineering.

Central to managing software flow is the growing use of data analytics – with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. My research examines how we can examine ways to improve the value of software flow and techniques to communicate these insights through metrics and data story telling techniques. I place emphasis on exploring ways to analyse software flow data – to be able to understand it, to process it, to extract value from it in business terms, to visualise it, to communicate it – and provide key recommendations to support business and add to theoretical developments in this domain.

Noel also worked with the Applied Research for Connected Health (ARCH) Technology Centre, University of Limerick. He was the Data lead within ARCH and largely involved in supporting organisations to achieve their desired business goals. Prior to that, I took up a role as a postdoctoral researcher at Dublin City University within the Irish Centre for Cloud Computing and Commerce (IC4). He also spent time as a researcher in University of Technology Delft (TUD), Netherlands working in the field of Serious Gaming to support business strategists.

More information is available at:

Research Interests

I am interested in a number of key research areas including:
  • Process Improvement
  • Business analytics and intelligence
  • Socio-technical perspectives of information systems / software development
  • Innovation Management
  • Service Science (networks and value creation)
  • Connected Health
Feel free to contact me to discuss possible collaboration on these research areas.