Drs. Frank Conaty and Geraldine Robbins presented their research findings at a well attended webinar on October 20th: We found it!: The missing link in management control systems in Not for Profit Organizations (NPOs).
They identify the recognition and monitoring of service user advocacy within NPO organisations (‘internal advocacy’) as part of the Management Control Systems and accountability processes, as being critical for NPO mission realisation. In so doing, they provide theoretical insights for the design of Management Control Systems and accountability systems for NPOs involved in human service provision. Their findings contribute not just to NPO management and Management Control Systems literature but empirically to the relational interaction of service users with support organisations and what this may mean for the realisation of their life objectives.
Watch the recording back below.